Terms & Conditions
Last updated: 2 August 2026
Welcome to Letters From A Friend Abroad.These Terms & Conditions explain how purchases, subscriptions, shipping, cancellations, refunds, replacements, and use of this website work.By placing an order or beginning a subscription, you agree to these Terms & Conditions.
1. About Letters From A Friend Abroad
Letters From A Friend Abroad is an independent physical mail club created by Eliana.Each monthly letter is inspired by a featured city and may contain personal stories, reflections, cultural observations, photographs, postcards, printed pieces, small keepsakes, an audio recording, and other creative elements connected to place, memory, and everyday life.The letters are personal and creative in nature. They are not professional advice, therapy, counseling, legal advice, financial advice, medical advice, or travel guidance.
Seller information
Business or legal name: Eliana Bergman
Business address: Helsingörsgatan 6, 164 44 Kista, Sweden
Email: lettersfromafriendabroad@gmail.com
2. What You Can Purchase
The products and membership options available may include:
One-Time Letter
A one-time purchase connected to one featured city. This purchase does not automatically renew.
Monthly Correspondence
A monthly membership that renews automatically until canceled.
Seasonal Correspondence
A prepaid six-month membership, when available.
Annual Correspondence
A prepaid twelve-month membership.Annual membership benefits will be described on the product page at the time of purchase. These may include twelve monthly city letters, a birthday letter, a mystery thirteenth letter, an introductory letter, or other annual-member benefits.
Full Envelope
The Full Envelope may include the monthly letter, audio version, postcard, Field Notes, Word Key, passport sticker, keepsake, and other small items selected for that city.The exact contents may vary each month.
Letter-Only
The Letter-Only option includes the written monthly letter and any digital or audio access specifically described on the product page. It does not include all of the physical extras found in the Full Envelope.
Passport
A passport booklet may be included for eligible new Full Envelope members, as described on the product page. Replacement or additional passports may be sold separately.Product descriptions, benefits, and availability will be shown on the website at the time of purchase. Please review the applicable product page before ordering.
3. Monthly Availability and Order Deadlines
Each monthly city letter is available for a limited period or until the available spaces sell out.The applicable order deadline will be displayed on the website, product page, or checkout page.Orders completed before the deadline will normally begin with the city shown on the product page. Orders completed after a deadline has passed will begin with the next available city unless otherwise stated.Once a city closes, its letter may no longer be available to new customers.Past letters may occasionally be reprinted or offered again. If a past letter is reprinted, its keepsakes, extras, packaging, or other physical elements may differ from the original version.
4. Preparing and Mailing Letters
Letters From A Friend Abroad is a small, independently created mail club.Each month’s envelopes are prepared and packed by hand. The expected mailing period will be displayed on the website or communicated by email.Mailing dates are estimates rather than guaranteed dispatch dates. A mailing date may change because of printing delays, damaged supplies, production issues, illness, travel, relocation, postal availability, severe weather, customs requirements, or other circumstances outside reasonable control.If there is a meaningful delay, I will do my best to communicate an updated mailing estimate by email or through the website.
5. Shipping Locations
Letters may be mailed from Sweden, Serbia, Nigeria, Georgia, or another country connected to my location or the featured city.The country from which a particular letter is mailed may change from month to month.Letters are normally sent using standard international post with real postage stamps. Unless tracking is specifically offered and purchased, orders are not tracked.
6. Delivery Times
International mail is unpredictable.Most letters arrive within approximately two to six weeks after mailing. Some letters may arrive sooner, while others may take eight weeks or longer.Delivery times can be affected by:The destination countryInternational postal networksCustoms processingLocal postal delaysHolidaysWeatherTransportation disruptionsIncorrect or incomplete addressesCircumstances outside my reasonable controlAn estimated delivery time is not a guaranteed delivery date.
7. Customs, Import Taxes, and Fees
Orders mailed internationally may be subject to customs processing, import VAT, duties, postal handling charges, or other fees imposed by the destination country.Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the customer’s responsibility.Letters From A Friend Abroad does not control whether a destination country assesses customs charges and cannot guarantee that an order will arrive without additional fees.Customers are responsible for checking any applicable import requirements in their country.
8. Lost Mail
Because most letters are sent without tracking, I may not be able to confirm the exact location of a letter after it has been mailed.Please allow up to eight weeks after the mailing notification before considering an international letter lost.If your letter has not arrived after eight weeks, contact me at lettersfromafriendabroad@gmail.com.When a letter is reasonably considered lost, I may offer you a choice between:A replacement of the missing letter or envelope, where the necessary materials are still available; orThe letter or envelope from the next available city.The replacement may not contain exactly the same keepsakes, postcards, stamps, packaging, or extras as the original envelope if the original materials are no longer available.If neither a suitable replacement nor a future-city envelope can reasonably be provided, I will offer another appropriate remedy in accordance with applicable consumer law.This lost-mail policy does not limit any mandatory rights you may have under applicable law.
9. Damaged or Incorrect Orders
Please contact me if your order:Arrives substantially damagedContains the wrong letterIs missing a major item included in the product descriptionDoes not reasonably match what was orderedPlease include your name, order number, and photographs where photographs would help show the problem.Depending on the circumstances, I may provide a replacement, resend the missing item, offer a future city, issue an appropriate refund, or provide another remedy required by applicable law.Minor bends, postal marks, stamp cancellations, small creases, or normal signs of international postal handling are not generally considered substantial damage.Handmade and hand-packed products may also have small natural variations.
10. Address Accuracy
You are responsible for providing a complete and accurate mailing address.Please review your address carefully before completing checkout. This includes the recipient’s full name, apartment or unit number, street address, postal code, city, state or province where applicable, and country.If your address changes, update your account or contact me as soon as possible and before your next envelope is prepared.I cannot guarantee that an address can be changed after an order has entered production or been mailed.A complimentary replacement may not be available when an order is lost, returned, or misdelivered because the customer:Provided an incorrect or incomplete addressFailed to include an apartment or unit numberFailed to collect the mailDid not update an address before the order was preparedRefused delivery or applicable customs chargesIn these circumstances, I may offer to resend the letter if the customer pays the additional postage and replacement costs.
11. Monthly Subscription Cancellations
Monthly Correspondence renews automatically at the billing interval shown at checkout until canceled.You may cancel your monthly membership at any time to prevent future renewal charges.Canceling a membership does not automatically cancel or refund an order that has already been charged, prepared, personalized, or mailed, except where cancellation or a refund is required under applicable law.To avoid the next renewal charge, cancel before your next billing date.Cancellation stops future renewals. It does not remove access to any benefits already paid for during the current billing period.
12. Seasonal and Annual Memberships
Seasonal and Annual Correspondence plans are prepaid for the full period shown at checkout.Unless the product page and checkout expressly state that the plan automatically renews, a prepaid Seasonal or Annual plan will end after the purchased term and will not renew automatically.When a prepaid plan does automatically renew, the renewal schedule, renewal price, and cancellation process will be displayed before purchase.Canceling automatic renewal prevents the next term from being charged. It does not ordinarily cancel the prepaid term already purchased or create a prorated refund, except where required by applicable law.
13. One-Time Order Cancellations
You may request cancellation of a one-time order before it has entered preparation or been mailed.Contact lettersfromafriendabroad@gmail.com as soon as possible.Because materials may be printed, purchased, allocated, personalized, or packed before the mailing date, I cannot guarantee that a voluntary cancellation request can be completed once preparation has begun.This section describes my voluntary cancellation policy. It does not limit any statutory withdrawal rights that apply to your purchase.
14. EU and EEA Right of Withdrawal
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase within 14 days without giving a reason, subject to exceptions under applicable law.For physical goods, the withdrawal period generally begins the day after you, or a person designated by you, receives the goods.To exercise the right of withdrawal, email lettersfromafriendabroad@gmail.com before the withdrawal period expires. Your message must clearly state that you wish to withdraw from the purchase.You may use the model withdrawal form at the end of these terms, but using the form is not required.If you withdraw after receiving an order:You must return the goods when required under applicable law.You may be responsible for the direct cost of returning the goods.You must take reasonable care of the goods while they are in your possession.A refund may be withheld until the returned goods are received or you provide evidence that they have been returned, where permitted by law.Any deduction permitted by law may be made if the goods have been handled beyond what was necessary to inspect them.The statutory right of withdrawal may not apply to certain goods made to the customer’s specifications or clearly personalized, and other legal exceptions may apply.Whether an exception applies will depend on the specific product and applicable law. Nothing in these terms removes a withdrawal right where the law requires one.
15. Refunds
Approved refunds will normally be returned to the original payment method.Processing times may depend on the payment provider or bank.Shipping charges, return costs, or other amounts will be refunded when required by applicable law.No provision in these terms excludes a refund, replacement, price reduction, cancellation right, or other remedy that must be provided under applicable consumer law.
16. Birthday Letters
Certain Annual Correspondence plans may include a birthday letter where this benefit is listed on the product page.To provide this benefit, I may request the recipient’s birthday month and day. A birth year is not required.You are responsible for providing the birthday information early enough for the letter to be prepared and mailed.If birthday information is missing, incorrect, or provided too late, I may be unable to send the birthday letter at the intended time.Birthday information will be handled in accordance with the Privacy Policy.
17. Audio Versions
A monthly letter may include private access to an audio version read by me.Audio access is provided for the customer’s personal use only.Audio recordings may not be:CopiedDownloaded for redistributionShared publiclyRepostedResoldPublishedUploaded to another platformUsed commercially without written permissionAccess methods and availability may change as the mail club evolves.
18. Intellectual Property
Unless otherwise stated, all original letters, stories, audio recordings, photographs, designs, website copy, Field Notes, Word Keys, passport materials, and other creative content are owned by Letters From A Friend Abroad.Some artwork, photographs, typefaces, icons, or designs may be included under license from third-party artists or creators. Those materials remain the property of their respective rights holders.Purchasing an order does not transfer ownership of any intellectual-property rights.You may enjoy and display the materials for personal use.You may not copy, reproduce, publish, scan, distribute, sell, license, upload, or commercially use the materials without written permission from the applicable rights holder.
19. Personal Sharing
You are welcome to photograph your envelope and share portions of it on social media for personal, non-commercial purposes.Please avoid publishing the written letter in full, uploading the complete audio recording, or sharing private access links.Included postcards may be used or mailed when they are designed for that purpose.The written monthly letter itself may not be reproduced, sold, distributed, or publicly shared in full.
20. Prices and Payments
Current prices are displayed on the website and at checkout.Payments are processed through third-party payment providers. Letters From A Friend Abroad does not directly store complete payment-card information.Prices may change for future purchases.A price change will not affect an order that has already been completed and paid for.For an automatically renewing membership, any change to the renewal price will be communicated before the new price takes effect where required by applicable law.Any applicable taxes included in the checkout price will be displayed as required.
21. Promotions and Discount Codes
Discount codes and promotional offers may be subject to:An expiration dateProduct restrictionsMembership restrictionsGeographic restrictionsMinimum purchase requirementsLimited availabilityUnless expressly stated otherwise, promotions cannot be combined, applied retroactively, exchanged for cash, or added to an order after checkout.A discount offered on one purchase does not guarantee the same price for future purchases or renewals.
22. Changes to the Letter Experience
Letters From A Friend Abroad is an evolving creative project.The featured cities, themes, formats, packaging, stationery, contents, suppliers, and types of keepsakes may change over time.The exact physical contents may differ between customers depending on the membership option, joining date, available supplies, destination restrictions, or product description applicable to the order.Substitutions may be made when an item is unavailable, damaged, delayed, prohibited by postal rules, or unsuitable for a particular destination.Any substitution will be chosen with the intention of preserving the overall character and value of the experience.
23. Destination Restrictions
Some keepsakes or materials may not be permitted through the postal or customs systems of every destination.I may omit or substitute an item when necessary to comply with postal, customs, safety, agricultural, or import restrictions.I may also be unable to ship to certain countries or regions because of postal suspensions, sanctions, payment restrictions, or other legal or practical limitations.If I cannot reasonably fulfil an order for a destination, I will contact the customer and provide an appropriate option, which may include a substitute product, delayed fulfilment, store credit where accepted, or a refund.
24. Website Use
You agree not to:Misuse the websiteInterfere with its operation or securityAttempt unauthorized accessIntroduce malicious softwareUse the website for unlawful purposesCopy or commercially exploit website content without permissionI may suspend access or cancel an order associated with fraud, abuse, unlawful conduct, threats, or deliberate misuse of the website, subject to applicable law.
25. Privacy
Personal information is handled in accordance with the Privacy Policy available on this website.Information may be used to:Process paymentsPrepare and mail ordersManage membershipsProvide audio accessSend transactional communicationsProvide birthday benefitsRespond to customer-service requestsMeet legal, tax, and accounting obligationsPlease review the Privacy Policy for more information about how personal information is collected, used, retained, and protected.
26. Customers Under 18
You must be at least 18 years old to make a purchase or have permission from a parent or legal guardian.By placing an order, you confirm that you are legally able to enter into the purchase or have the necessary permission.
27. Events Outside Reasonable Control
I will not be responsible for delays caused by events outside my reasonable control, including postal disruptions, customs delays, natural disasters, severe weather, war, civil unrest, government restrictions, strikes, transportation interruptions, widespread technical failures, or similar events.This does not remove any mandatory consumer right to request fulfilment, cancellation, reimbursement, or another remedy where applicable law provides that right.
28. Complaints and Disputes
Please contact me first at lettersfromafriendabroad@gmail.com so I have an opportunity to resolve the issue directly.Include your name, order number, a description of the issue, and the resolution you are requesting.Consumers may also have the right to refer a dispute to an appropriate consumer dispute-resolution body or court.Nothing in these terms prevents a consumer from using a dispute-resolution process or remedy available under mandatory law.
29. Applicable Law
These Terms & Conditions are governed by the laws applicable to the seller.If you are purchasing as a consumer, this choice of law does not remove any mandatory consumer protections available to you under the laws of your country of residence.
30. Changes to These Terms
I may update these Terms & Conditions when the mail club, website, products, payment arrangements, or legal requirements change.The updated version will be posted on this page with a new “Last updated” date.Changes will not retroactively remove rights connected to an order already completed.
31. Contact
For questions about an order, membership, delivery, cancellation, withdrawal, replacement, refund, or these terms, contact:Eliana
Letters From A Friend Abroad
Email: lettersfromafriendabroad@gmail.com
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from an eligible purchase.To:
Letters From A Friend Abroad
Email: lettersfromafriendabroad@gmail.com
Address: Helsingörsgatan 6, 164 44, Kista Sweden. I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Product or membership:
[Insert product]
Order number:
[Insert order number]
Ordered on:
[Insert date]
Received on:
[Insert date, if received]
Customer’s name:
[Insert name]
Customer’s address:
[Insert address]
Customer’s signature:
[Only required if submitting this form on paper]
Date:
[Insert date]