Last updated: 3 June 2026

At Letters From A Friend Abroad, your privacy matters.

This Privacy Policy explains what personal information I collect, how I use it, who I share it with, and what rights you have when you visit my website, place an order, subscribe to receive letters, or contact me.

Who I am

Letters From A Friend Abroad is a physical letter subscription created by Eliana.

You can contact me at:

Email: lettersfromafriendabroad@gmail.com
Business name: Letters From A Friend Abroad
Owner: Eliana Bergman
Business address: Kista, Sweden

What information I collect

When you place an order, subscribe, fill out a form, or contact me, I may collect:

  • Your name

  • Your email address

  • Your shipping address

  • Your billing information

  • Your order details

  • Your birthday month and day, if you choose an annual subscription that includes a birthday letter

  • Any message or note you choose to send me

  • Subscription status, renewal details, and cancellation details

I do not intentionally collect sensitive personal information.

Birthday information

If you purchase an annual subscription, I may ask for your birthday month and day so I can send your Happy Birthday letter.

I do not need your birth year.

Your birthday information is only used to prepare and send your birthday letter.

How I use your information

I use your information to:

  • Process your order

  • Manage your subscription

  • Send your letters, postcards, and birthday letters

  • Contact you about your order, subscription, delivery, or account

  • Respond to your questions or messages

  • Send updates if you have chosen to receive them

  • Handle cancellations, refunds, replacements, or support requests

  • Keep business, tax, and accounting records

  • Protect the website and business from fraud or misuse

Legal basis for using your information

I use your personal information when it is needed to fulfill your order or subscription, respond to your requests, comply with legal obligations, or when you have given consent, such as signing up for email updates.

For example:

  • I use your name and address because I need them to send your letters.

  • I use your email address to confirm your order and contact you about your subscription.

  • I keep order records because I may need them for tax and accounting purposes.

  • I use your birthday month and day only if you provide it for your birthday letter.

Payments

Payments are processed securely through third-party payment providers.

I do not personally store your full payment card details.

Your payment provider may collect and process payment information according to its own privacy policy.

Shipping

To send your letters, I may share your name and mailing address with postal services or shipping providers.

Letters may be shipped from Tbilisi, Stockholm, or Belgrade, depending on where I am when the letters are mailed.

Because letters may be sent internationally, your name and shipping address may be processed across borders when needed to deliver your order.

Email updates

If you sign up to receive email updates, I may send you occasional emails about Letters From A Friend Abroad, order deadlines, new letters, product updates, or important subscription information.

You can unsubscribe from marketing emails at any time.

I may still send necessary order or subscription emails even if you unsubscribe from marketing emails.

Cookies and analytics

At this time, this website does not use cookies or analytics tools.

If this changes in the future, this Privacy Policy will be updated.

Who I share your information with

I do not sell your personal information.

I only share your information when needed to run the business, fulfill your order, or meet legal obligations.

This may include:

  • Website platform providers

  • Payment processors

  • Email service providers, if you join my email list

  • Postal or shipping services

  • Accounting or tax tools

  • Legal, accounting, or professional advisers, if needed

  • Government or legal authorities, if required by law

International transfers

Because Letters From A Friend Abroad may serve customers in different countries and letters may be shipped internationally, your information may be processed or transferred outside your country of residence.

When this happens, I only use your information as needed to run the business, process your order, send your letters, or comply with legal requirements.

How long I keep your information

I keep your personal information only as long as needed for the purpose it was collected.

This may include:

  • Keeping order and subscription information while your subscription is active

  • Keeping shipping and support information long enough to resolve delivery issues

  • Keeping business records as required for tax, accounting, or legal purposes

  • Keeping email list information until you unsubscribe or ask to be removed

When your information is no longer needed, I will delete it or anonymize it where possible.

Your rights

Depending on where you live, including if you are in the EU or UK, you may have rights over your personal information.

These may include the right to:

  • Ask what personal information I hold about you

  • Request a copy of your personal information

  • Correct inaccurate or incomplete information

  • Ask for your information to be deleted

  • Object to certain uses of your information

  • Ask for processing to be restricted

  • Withdraw consent for marketing emails

  • Request a portable copy of information you provided

The European Data Protection Board explains that people can have rights such as access, correction, deletion, restriction, objection, and data portability under GDPR.

To make a privacy request, contact me at:

[insert email address]

Security

I take reasonable steps to protect your personal information.

However, no website, email, payment system, or postal process can be guaranteed to be completely secure.

Children’s privacy

Letters From A Friend Abroad is not intended for children under 16.

I do not knowingly collect personal information from children.

Changes to this policy

I may update this Privacy Policy from time to time.

When I do, I will update the “Last updated” date at the top of this page.

Contact

For privacy questions or requests, contact:

Eliana
Letters From A Friend Abroad
Email: lettersfromafriendabroad@gmail.com